FAQ

General

I am new to currency trading, is your software suitable for me?

Yes. Even if you have just started forex trading, you will find our trading systems easy to use. That’s because all systems come with intuitive easy to understand graphical user interface and are very well documented. Furthermore, our dedicated support team is always here to assist you whenever you need an assistance.

What is the minimum deposit needed to use your forex systems?

The required minimum amount depends on the minimum deposit your broker accepts. For the majority of retail brokers it is about 100 USD, while it is about 10-50k for prime brokers.

Will you Provide real time Demo before purchase the software?

Yes. We are giving real time demo to everyone who need, so that everyone can get convinced with the software performance & its features themselves.

Can I use your forex trading systems (Expert Advisors) together with other Forex EAs?

Yes, of course. Every forex expert advisor offered by us identifies its trades by unique order id. Therefore, there will be no conflicts with other EAs or trades you place manually.

What are the minimum technical requirements?

If not otherwise specified on the product pages the minimum requirements are: 512 MB RAM, Windows OS 2003 or higher, 1.0 GHZ or higher processing speed, 100 MB free disk space, internet connection with at least 100 Kbs transfer rate.

Let me know your working time?

We are working Monday to Friday from 04.00am to 01.30pm in GMT (0.00) except local public holidays. If you make the payment after our working time, it will be executed in next working day with utmost priority, so no need to worry about the office time to make the payment.

Refund Policies

Whether the paid amount is refundable?

Customer have the facility to watch the real time demo/trial before purchasing the software and get convinced about the software, so the amount once paid will be final and not refund under any circumstances.

License & Validity

Whether there is any expiry period or validity in your software?

Once we confirmed the full payment, we are giving the life time license to use with all future updates freely, and if you have MT4 live account. its secured and locked with your account, that means you can use software your own whenever and anywhere, one sale is licensed with one MT4 live account.

Can I use more than one MT4 accounts with single purchase?

No, All the single purchace are licenced to use only one MT4 Live account number, if you do not have MT4 live account number we can configure account (demo) for you free of cost. And if you want to configure in second MT4 account you have to buy second licence, otherwise you should shows our tech department that your previous account is disabled by your broker, in that case we will configure in new account free of cost.

Payment & Delivery

What are the offered payment methods?

We offer the following payment methods:

  • Visa and Master Card
  • American Express (AMEX)
  • Discover
  • Diners Club
  • JCB
  • Debit Cards with Visa and Master Card Logo
  • PayPal
  • Wire Transfer
  • Mail-check and Money Orders

How do I receive the product?

As soon as your payment is processed, you will receive an e-mail from us with download links to the software you purchased including all information to get started immediately.

Are there any recurring fees to pay?

No, there are no recurring or any other hidden fees to pay.

I ordered but did not receive the download links, what do I have to do?

For quality and security purposes, some orders are manually reviewed by our payment processor which can cause delay of order processing of up to three hours. If this time is already passed and you still have not received any order confirmation e-mail from us, please contact our support desk for assistance through live chat.

Supports & Updates

What kind of support is provided?

Our dedicated support team is here for you whenever you need it. Support is provided through Live Chat, Skype, E-mail, Remote Desktop Connection and our Forum.

Do I have to pay for updates?

No, all build updates for the product version you purchase are free of charge.

How will I receive updates?

Whenever a new build version is available, a notification will be displayed on your trading chart. You can then choose to install the update or postpone the notification and install the update at a later moment.

BROKER AND VPS

Can I install your software on a VPS?

Yes, of course. You can install our trading software on shared and dedicated VPS servers with your live MT4 account.

Can I use the software with any MetaTrader 4 broker?

Yes, you can use our software on all brokers that support trading with the Metatrader 4 trading platform and offer 5 digit price feed. 99% of all MT 4 brokers do.

AFFILIATES

Do you offer a referral/affiliate program?

Yes, we offer a forex affiliate program. To learn more about our forex affiliate program.

5000+
Customers

We have crossed "5000+" Customers from Around The World

We are proud to say that at the end of 2013, we have added our client data base to 5000. Our customers are spread around the World. We are committed to provide fast technical support to our Clients since we know the important of Time in Trading. Come and Join, be a part of professional traders.

See What Client's Says